Sofa Refurbish Platform

About Project

Helloilmare is a digital platform developed to simplify the process of booking sofa refurbishment, reupholstery, and furniture restoration services online. Unlike a traditional e-commerce website that sells physical products, the platform is designed as a service-based booking system where customers can select their sofa model, choose a refurbishment package, upload photos, schedule appointments, and complete reservations through a single digital experience. The platform also supports Helloilmare's mission of promoting furniture upcycling, encouraging customers to restore existing furniture instead of replacing it.

For this project, we developed a service platform that combines a structured service catalog with an intuitive online reservation workflow. Customers can explore available refurbishment packages, review service details, select upholstery options, choose additional services, upload sofa images, and schedule on-site appointments through a streamlined interface. Comprehensive service information, FAQs, and transparent package details help customers make informed decisions before placing an order.

One of the primary challenges was transforming a traditionally consultation-driven service into a digital booking experience without making the process feel complicated. Different sofa models require different measurements, materials, and service options, so the platform needed to remain flexible while keeping the user journey straightforward. The result is a specialized refurbishment platform that improves customer convenience while supporting Helloilmare's operational workflow and service management across multiple service areas.

Who is The Client

Helloilmare is an Indonesian company specializing in sofa refurbishment, upholstery, furniture restoration, and upcycling services. Through its digital platform, the company connects customers with professional upholstery partners, making it easier to restore and upgrade existing furniture through convenient on-site services. Rather than encouraging furniture replacement, Helloilmare promotes a more sustainable approach by extending the lifespan of sofas through professional refurbishment and material replacement.

Its website serves as the company's primary digital service platform, allowing customers to browse refurbishment packages, schedule appointments, upload sofa information, and access detailed service guidelines, warranty information, and service coverage. This integrated approach delivers a more transparent and user-friendly booking experience while supporting Helloilmare's commitment to quality craftsmanship, operational efficiency, and sustainable furniture restoration.